WORK

Career timeline, highlights, & notable projects by industry.

See LinkedIn for a summary of my experience.

Telecom

1996-2001

In 1996,  I worked for a local Internet Service Provider (ISP) doing outside sales. My job was to call on businesses in rural West Michigan – to go storefront-to-storefront and office-to-office in an attempt to sell dial-up accounts and websites. This experience was like Marty McFly taking the DeLorean back to 1955 in hopes of peddling iPhone cases to Hill Valley residents.

When I wasn’t selling anything (which was most of the time), I taught myself HTML, the Linux command line, and a graphics application. I absolutely loved it. By the time a website project came in, my boss gave me the opportunity to build it for some extra cash. Eager to avoid the awkward conversations and blank stares of my sales gig, I pounced. This led to me transitioning from my cringeworthy sales job to a technical role.

The next year, my best friend and I launched a dial-up ISP for the Carr Telephone Company. This do-or-die Mountain Dew fueled crash course in routers, remote access servers, and a pile of Linux-based services is responsible for setting my Ludicrous Speed career in motion. Once up and running, I remained on staff as System Administrator, managing all of the infrastructure and services, providing technical support, developing websites, and implementing networks for area businesses – including a state bank and school system.

Small & Medium-Sized Businesses

1998-Present

In 1998, I started my first web studio and went on to found or co-found several companies. I understand the challenges and complexities of small business. But beyond my own experience, I also worked very closely with, and learned from, the many businesses I built websites for.

I have delivered hundreds of web projects for clients throughout the US and beyond – creative agencies,  newspapers, schools, banks, retailers, radio stations, systems integrators, recording studios, realtors, events, photographers, medical practices, startups, manufacturers, artists, musicians, engineers, nonprofits, a search engine, and more.

Faith-Based & Nonprofit

1998-Present

In 2002, I went to work for Gospel Communications International – the non-profit behind the most visited religious websites on Earth (e.g., Bible Gateway, Gospelcom.net, Cross Search, and others). In this role I provided technical consultation and support to an alliance of 400 faith-based organizations internationally. I also served in a product management role, owning the roadmap and strategy for a massive commercial Content Management System and managing external development teams.

In addition to my extensive project-based work with small business, I delivered websites and various technical solutions for churches, ministries, and other nonprofits. I’ve also donated considerable time to such organizations in a volunteer capacity.

Public Sector

2004-2021

In 2004, I relocated to Virginia for a contract position with US Customs & Border Protection (CBP), where I led enterprise projects related to internet gateway, secure wireless, network services, disaster recovery, and network management. I also developed bespoke applications and scripts to automate infrastructure tasks across WAN and data center environments.

Midway through my tenure, I served as the Principal Network Management Systems Architect for the Department of Homeland Security (DHS), during which time I designed, deployed, and managed network monitoring capabilities and network services for a global network consisting of over 250,000 users across 5,000 sites. I also authored multiple papers, including Department-level standards and extensive system design documentation.

I left DHS/CBP in 2013 for a position with Splunk. I started as a pre-sales engineer working with Federal law enforcement agencies and ultimately moved into Senior Manager role over multiple engineering teams that supported Federal civilian customers. In this role, I also did considerable public speaking, developed solutions with other technology partners, and did a fair amount of technical writing – including Using Splunk for CDM and CMAAS.

In 2018, I left Splunk to started RedFactor, an ISV and consultancy that brought commercial Splunk apps to market that were adopted by a number of Federal agencies and universities.

Healthcare

2018-Present

Not long after my leap of faith from Splunk, I had the opportunity to work on a very unique project that, unbeknownst to 2018-me, would significantly change the direction of my career. I led the development of a patient privacy monitoring solution for NewYork-Presbyterian (NYP). The Privacy Platform sliced and diced data from clinical applications to provide visibility into the behavior of clinical staff with Protected Health Information (PHI), to identify inappropriate or malicious access to patient data and satisfy HIPAA requirements. The project was a huge success. (If you’re interested in the gory details, I gave a talk with Splunk Product Management at .conf18.)

I went on to work with True Zero Technologies, a leading cybersecurity consulting firm, where I started a healthcare practice. I built a product and services around what I had done for NYP and delivered to other healthcare organizations.

In 2021, I had an opportunity to go to work full time with NYP, pioneering a SecDevOps Team and owning the solution I’d built as a consultant. Today, I serve as the Director of Security Development Operations. I lead teams of cybersecurity practitioners, developers, and data analytics engineers that defend the enterprise and create technical solutions to solve unique operational challenges.